Common questions
The AI offered a day we’re closed
Section titled “The AI offered a day we’re closed”Check Settings → Practice → Hours and closures for that office. Is the day switched off in weekly hours, or listed under closures? Did you click Save Hours or Save closures? See Hours, holidays and closed days.
The AI booked the wrong room or provider
Section titled “The AI booked the wrong room or provider”Check Booking rules. With nothing ticked, every room and provider can be booked.
I changed what the AI knows but callers still hear the old answer
Section titled “I changed what the AI knows but callers still hear the old answer”Changes reach the AI within seconds. If not, open Settings → Patients and AI → AI receptionist and click Update AI now.
Someone can’t see a page they need
Section titled “Someone can’t see a page they need”Their roles decide what they see. Click See access on their card in Settings → Team. See Roles and what they allow.
I can’t change my own roles
Section titled “I can’t change my own roles”That’s on purpose. Only an Owner can change their own roles. Ask your practice owner.
A new team member never got their invite
Section titled “A new team member never got their invite”Click Resend invite on their card, and ask them to check spam. See Add a person.
Someone lost their phone and can’t get past two-factor
Section titled “Someone lost their phone and can’t get past two-factor”Click Reset two-factor on their card. See Pause, remove, or help someone sign in.
Who do I contact at NixDent?
Section titled “Who do I contact at NixDent?”Click Request on any Settings page. It opens a ticket with the NixDent support team, with your practice details already filled in.