I can't log in

Who can do this: Anyone for their own account. Owners and Office Managers can unblock others.

Find the message you see in the left column.

What you see	What it means	Fix
Invalid email or password.	One of them is wrong. NixDent doesn’t say which.	Check caps lock, use the eye button to read your password, try again. Then Forgot password?
Try again in N seconds or Too many attempts. Try again in N seconds.	Several wrong tries in a row make you wait a short time.	Wait, then type carefully. Don’t keep clicking.
Too many failed sign-in attempts. Ask an owner or admin at your practice to unlock your account.	The account is locked after too many wrong tries. Wrong two-factor codes count too.	An Owner or Office Manager clicks Unlock on your card in Settings → Team. See below.
Account is locked. Contact your administrator.	NixDent locked the account.	Contact NixDent support.
Account is inactive	The account was switched off.	Ask your Owner, then NixDent support.
Your access to this practice is paused. Contact your office manager.	Your practice paused your access. Your account is fine.	Ask your Office Manager to click Resume access.
Enter the code from your authenticator app.	Your account uses two-factor.	Type the 6-digit code, or a recovery code, in Authentication code.
That code is not right. Check your phone’s clock if it keeps failing.	Phone clock is off, or a typo.	Set the phone’s date and time to automatic. Use the next code.
That code has already been used — wait for the next one.	Each code works once.	Wait up to 30 seconds.
That code was not recognized.	A recovery code was typed wrong or already used.	Try another recovery code, or ask for a two-factor reset.
Invalid or expired reset link	A reset link works once and expires.	Request a new one with Forgot password?.
Invalid or expired invite link	An invitation was used or ran out.	Ask your Owner or Office Manager for a new one, or contact NixDent support.
An account with this email already exists (on sign-up)	You already have a login.	Sign in, or use Forgot password?.

I only see a two-factor setup screen

Your practice requires two-factor. Until you finish setting it up, NixDent shows only that screen. Scan the code, enter the 6-digit code, save your recovery codes, and you’re in. You can also sign out from that screen. See Sign-in and security.

I lost my phone and my recovery codes

Ask your Owner or Office Manager to open Settings → Team, find your card and click Reset two-factor. NixDent asks them to confirm it’s them. You’re signed out and you set up two-factor again on your new phone the next time you sign in.

I’m signed in but see the wrong practice or nothing

If you work at more than one practice, use the practice menu to switch. Pages show only the practice you picked.

I was signed out by itself

You are signed out when someone resets your password or two-factor, or when you click Sign out everywhere else. Sign in again.

I’m an Owner or Office Manager helping someone

Go to Settings → Team and open the person’s card.
Match what they see:
- Locked after too many failed sign-in attempts. Click Unlock. It also clears the count.
- Forgot the password. Click Send password reset link. They get an email. You never see or set their password.
- Lost their phone. Click Reset two-factor.
- Access paused. Click Resume access.
- Never got the invite. Check spam and the spelling of their email. If it still doesn’t arrive, contact NixDent support to have it sent again, or add the person again.
Tell them what you did, so a sudden email from NixDent doesn’t alarm them. NixDent also emails them separately when a reset is started on their account.

Still stuck?

Contact NixDent support, or ask a signed-in colleague to click Request on any Settings page for you. Include the email you sign in with, the exact message, and the time. Never send your password or a code.