Sign-in and security
Who can do this: Everyone can manage their own sign-in. Practice security, the part that applies to everyone, is for Owners and Office Managers.
Go to Settings → You → Sign-in and security.
Your account
Section titled “Your account”Change your password
Section titled “Change your password”- Enter your Current password.
- Enter a New password and type it again under Confirm new password. Each box has an eye button so you can check what you typed.
- Click Change Password.
Changing your password signs out every other browser and device. This one stays signed in.
Set up two-factor sign-in
Section titled “Set up two-factor sign-in”Two-factor adds a code from your phone on top of your password. If a password leaks, the account is still protected.
- In the Two-Factor Authentication card, click Set up next to Authenticator app.
- Scan the QR code with an authenticator app on your phone. No camera? Type the key shown under the code.
- Type the 6-digit code from the app and click Turn it on.
- Save your recovery codes. They are shown once. Click Download to save them as a text file, or copy them, and keep them somewhere safe. Then click I’ve saved them.
When you are done the card shows an On badge. From then on, sign-in asks for a code after your password. A recovery code works in place of the 6-digit code, once each.
The card shows when it was turned on and how many recovery codes are left. If you reach zero it warns you. Reset help then has to come from an Owner or Office Manager.
To turn it off: click Turn off, enter a current code, then click Turn off two-factor.
See where you are signed in
Section titled “See where you are signed in”Where you’re signed in lists every browser and phone app signed in as you, with the place and time.
- Click Sign out next to anything you don’t recognise.
- Click Sign out everywhere else to keep only this browser. Do this first if you think someone has your password, then change it.
Practice security (Owners and Office Managers)
Section titled “Practice security (Owners and Office Managers)”This section only appears if you can manage the practice. Billing, Front Desk, Back Office, Doctor and Hygienist accounts see only their own cards. These settings apply to everyone at the practice.
Require two-factor for the practice
Section titled “Require two-factor for the practice”- In Require two-factor for the practice, switch on Two-factor required. A message says “Two-factor is now required”.
- The list shows who has it set up (ON) and who doesn’t (NOT SET UP), with a count such as “2 of 6 set up”.
- To help someone who lost their phone, click Reset next to their name. They set it up again next time they sign in. NixDent may ask you to confirm it’s you first.
What people see once it’s required:
- Someone who signs in and hasn’t set up two-factor sees a full-page Two-factor is required here screen with a Start setup button and a Sign out instead link. They can’t use anything else until they finish. They scan a code with an authenticator app, type the 6-digit code and click Turn on two-factor.
- Anyone already signed in when you switch it on isn’t interrupted. The rule applies the next time they sign in.
Common problems
Section titled “Common problems”I lost my phone and my recovery codes. Ask your Owner or Office Manager to reset your two-factor (Settings → Team, then Reset two-factor on your card). See Pause, remove, or help someone sign in.
My code is always wrong. Set your phone’s date and time to automatic. A code can only be used once.
I can’t find the Practice security section. It only shows for Owners and Office Managers.
What to do next
Section titled “What to do next”- Save your recovery codes somewhere you won’t lose them, such as a password manager.
- Add a person, then check they set up two-factor.