What patients see on your booking page

Who can do this: Anyone on your team can read this page. Only Owners and Office Managers can change the booking page settings. See Online scheduling.

Patients reach the page from the booking link you share, which looks like floss.nixdent.com/book/your-link. The exact address is shown at Settings → Practice → Online scheduling.

The page works on a phone or a computer. It has two steps.

Step 1: choose a time

The patient picks Returning patient or New patient.
They pick a Visit type. These are your services, with the length shown, for example “Routine cleaning · 60 min”. Only services that fit the patient type are listed (All patients, New patients only or Existing patients only). The first one is chosen for them.
They pick a provider. The provider tiles show the people ticked in Booking rules. If none are ticked, all active providers in Open Dental show.
They pick a date, then a time. Each date shows how many times are free. The time list can be narrowed to Morning, Afternoon or Evening.
They tap a time to continue.

Times shown follow your hours and closures, the rooms you allowed, the existing schedule in Open Dental, the provider’s working days and blockouts in Open Dental, and the service length. The page looks up to 60 days ahead.

Step 2: your details

The patient fills in:

First name, Last name, Date of birth (typed as MM/DD/YYYY) and Phone. All are required, and the phone needs 10 digits.
Email (optional).
Insurance (optional, a collapsible section): Insurance carrier, Member ID and Group number, or the box I don’t have dental insurance.

Then they tap Confirm appointment.

What happens after they confirm

A returning patient is matched to Open Dental by first name, last name and date of birth. These must match what is in Open Dental. If they don’t, the page says it couldn’t find their record and asks them to check or call. No duplicate patient is created.
A new patient is created in Open Dental, then the appointment is booked.
The appointment note in Open Dental reads Booked online by the patient’s name, then any insurance and note they typed, and ends with Created by NixDent (Online Booking).
The patient sees You’re booked! with the date, the time, and your office name and address.

Common problems

“We couldn’t find your record with that name and date of birth.” The patient chose Returning but their details differ from Open Dental (nickname, spelling, wrong birth year). Ask them to try again with the exact name on file, or book for them from the Scheduling Center.

No times show. Check that the provider has working hours in Open Dental, that the office is open on those days, and that rooms are ticked in Booking rules. If you recently changed Open Dental, use Refresh from your practice system on the Online scheduling page.

“The office is closed on …” The date is a closure. They need to pick another day.

“Failed to book appointment. Please try again or call the office.” The booking didn’t go through. Check that the office is connected, then book for the patient by phone. See How NixDent connects to Open Dental.

The page says “Booking link not found” or “Online scheduling is not enabled”. The link was changed, or the Status switch is off. See Online scheduling.