Review the outbound call log

Use the call log to see every call the AI placed for your office, hear the recording and read what was said.

Available if your plan includes Outbound Calls, once NixDent has switched on outbound calling for the office. See Set up AI calling campaigns.

Go to Outreach → Call Log. If your practice has more than one office, pick the office at the top left.

Find a call

The page opens with the newest calls first. Use the filters above the table:

• Outcome: choose one outcome, such as Booked, Answered, Voicemail, No Answer or Not Interested.
• Campaign: all campaigns, or one campaign.
• Two date boxes, a start date and an end date, to look at a window of time.

To find one person, open the Leads page instead. See Work your call leads.

Each row shows the Date & Time, Patient, Campaign, Attempt (which try this was for that person), Outcome and Duration.

Listen or read

In the Actions column of each row:

1. Click the play button (Play recording) to hear the call. Click it again (Stop recording) to stop. A small player opens with a Close player button.
2. Click View transcript to read the call. The window shows the date and any notes the AI saved about the call.
3. Click View lead to open that person’s lead page.

A row has no play button and no transcript button when the call was not recorded, for example when nobody answered.

Caution

Recordings and transcripts can contain a patient’s health information. Only play them from a private screen, and don’t download or share them outside your office.

What the outcomes mean

The AI works out the outcome itself when a call ends, mostly from its own summary of the call. For a call that matters, read the transcript rather than trusting the label alone.

Outcome	What happened
Booked	The patient booked an appointment on the call
Answered	A person picked up and talked to the AI, but the call did not end in a booking or a refusal. The lead moves to Needs Follow-Up, so someone at the office should read the transcript and call back if needed
Reached	The AI reached the patient and tried to book, but the booking did not go through. The lead moves to Needs Follow-Up. Call the patient back to finish scheduling. (The Reporting page calls this Reached No Booking)
Voicemail	The AI left a voicemail
No Answer	Nobody picked up, or the call was too short to count as a conversation
Not Interested	The patient said no or asked not to be called
In Progress	The call is happening now

Treat both Answered and Reached as “someone at the office should look at this call”.

Common problems

The log is empty. Check the office picker at the top left, and clear the Outcome, Campaign and date filters. If the campaign is new, calls only start inside your calling hours. See the calling hours table in Set up AI calling campaigns.

I can’t hear a recording. Try again in a minute. If it still won’t play, contact NixDent support with the date and time of the call.

I need totals, not single calls. Use Read outbound reporting.

Related pages

• Set up AI calling campaigns
• Work your call leads
• Read outbound reporting
• Call logs and chat logs (the logs for calls your AI receptionist answers)